Women's REGULAR PRICED items are eligible for return for STORE CREDIT ONLY if item(s): are returned within the 7 days of delivery date. ("delivery date" is defined as- when your item was delivered to address according to USPS or UPS tracking, please keep tracking number for your records).
Postmark of return package must be within 7 days of delivery date or within 2-3 days of approval when submitting a request for return. Please email support@thesouthernbunny.com within 7 days of item being delivered to request a return label. Please refer to our policy before requesting a return to ensure your order qualifies for return. We will not accept packages postmarked outside the 7 day return window of which you’ve received your item & will not accept any returns sent to our address that are not approved by a team member. Our system will void all pre-paid return labels for approved returns that are not postmarked back to us within 5 days of approval.
All items must have ALL tags attached, unworn, and odorless (free of perfumes).
All SALE items, baby items, accessories, home goods, bodysuits/swimsuits, and gift cards are FINAL SALE.
No Price Adjustments for Promo Days.
Orders can not be changed or cancelled after being placed. (Including All Pre-Orders). We will not make adjustments to orders, change address, add discount codes or cancel items once orders have been submitted. It is the customers responsibility to ensure all order information is correct prior to submitting order in addition to providing correct contact information.
All communication regarding your order is sent electronically, and providing accurate information ensures that your order can be processed correctly.
We have the right to refuse a return if it does not meet our return policy or if there is history of "wardrobing" items. We do not make accommodations outside of our return policy.
Shipping Costs are Non-Refundable. Pre-paid shipping labels will be sent to you for approved return requests only, our returns portal will charge a shipping fee for items that are exchanged.
It is customer responsibility to obtain a shipping receipt for all returns as we are not responsible for lost or stolen items without proof of drop off for pre-paid labels.
Once your item(s) are received and inspected, we will refund your item and email you an issued Southern Bunny Gift Card for STORE CREDIT ONLY (gift cards do not expire). Please allow 2-3 business days from the date of delivery to our returns department to receive your store credit notification.
If customer ships an item as a return- that does not meet return policy, the customer will be charged $8 shipping fee to get items shipped back to them. We will not refund any items that do not meet our return policy. If customer does not pay $8 shipping fee within 14 days of invoice- items will be donated or discarded.
We are not responsible for items shipped back to us that do not go through our returns portal for approval. We will not accept items shipped back that are mailed to our address without permission or without proper return postage provided by our returns portal.
STORE CREDIT
Once issued store credit, your store credit will never expire. Please allow 2-3 business days from the date your return was delivered (returned/ delivered to our returns department) to be issued a store credit. (this allows us to inspect all returns & process returns, restock inventory). We appreciate your patience.
PRE-ORDERS
All Orders placed can not be changed or cancelled once submitted. Pre-Orders are a great opportunity to order items in advance and ensure our future styles will be delivered to you before they are listed publicly and sold out. This allows our manufacturers the opportunity to send us multiple quantities based on demand. With that noted- we are unable to make cancellations or changes to your pre-order once placed as your item is made and ordered custom for you. The "expected pre-order date" listed under item description is an expected date the item will be shipped to us- please allow 1-2 weeks from expected pre-order date for the item to arrive in our warehouse and be shipped to you. In the event that the manufacturer has not shipped the pre-ordered items to us by the listed "expected pre-order date" you may contact us at that time to request for a refund for that specific pre-order item only. Please note: all pre-ordered items will be applied to our regular return policy once the item has shipped to you. (7 day STORE CREDIT ONLY eligibility from the date of delivery of your shipment- as listed on our regular return policy). You may receive a notification from our store before the expected pre-order date notifying you that the item has "shipped" this indicates that the system has received your order- and the tracking information will not be added until the item actually ships. If this occurs- please refer again to item description to confirm expected ship out date. Please only contact our customer support team if your item has not shipped by the expected ship out date noted under the item description.
SHIPPING POLICY
We Ship Worldwide. International, Canada, Hawaii subject to specific shipping pricing at checkout,. From the date of your purchase, please allow 1-2 business days to ship out. WE ARE NOT RESPONSIBLE FOR LOST or DAMAGED SHIPMENTS. Please refer to your tracking information for courier used to submit a claim to the appropriate contact in the event your shipment was lost, stolen or damaged. We are unable to make changes to shipping speed once orders are placed. We are not responsible for carrier delays including (Holiday, weather, carrier delays), once your item has shipped and has been issued a tracking number- please contact carrier for delays, shipping updates or expected delivery times. We will not be responsible for carrier issues.
